Returns and refunds at CARTRELLSALES LLC
We want you to be completely satisfied with your purchase. Learn about our straightforward return and refund policy to ensure a smooth experience.
Our return policy overview
At CARTRELLSALES LLC, we strive for your complete satisfaction. If you are not entirely happy with your purchase, you may request a return within 30 days of delivery. We ask that items be unused, unworn, and returned in their original condition when applicable. Please contact us before sending any returns so we can provide you with proper instructions and ensure a smooth process. Our goal is to make returns as simple and transparent as possible for our valued customers.
Conditions for eligible returns
To qualify for a refund, returned items must be in their original, unused, and unworn condition. Items that have been worn, damaged, altered, or returned in an otherwise unacceptable condition may not be eligible for a refund. We thoroughly inspect all returned merchandise upon receipt. Approved refunds will be issued to the original payment method used for the purchase. Please note that shipping charges may be non-refundable unless the return is due to an error on our part or if the merchandise is defective.
Need assistance with your return?
Our team is here to help you through the return process. For any questions or to initiate a return, please do not hesitate to reach out to us. You can contact us directly by phone or email. We are committed to providing you with excellent service and resolving any concerns you may have regarding your purchase and return.
Phone: 318-437-8620
Email: cartrellanderson4@icloud.com
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